Lean Founder - Professional AI Phone Assistant & AI Secretary for SMEs

1. Introduction

Lean Founder ("we," "our," or "us") is a product of Step Up Learning Labs (www.stepuplearninglabs.com). Your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your information when you use our AI Phone Assistant, Web Chat, and Facebook Messenger services.

2. Information We Collect

We collect information to provide and improve our services:

Account Information: Email address, name, and business details when you register.
Communication Data: Call logs, voice recordings (if enabled), chat transcripts, and message content from Facebook Messenger.
Facebook Messenger Data: When you interact with our AI through Facebook Messenger, we may collect your Facebook Page-Scoped ID (PSID), display name, and profile picture provided by Meta.
Technical Data: IP addresses, browser types, and device information.

3. Facebook Messenger Integration

Our Facebook Messenger integration uses Dialogflow CX (a Google service) to facilitate AI-driven conversations:

Data Flow: When you message us on Facebook, your messages and profile information are processed by Meta and Google to provide an AI response.
Consent: By interacting with our Messenger bot, you consent to the collection and processing of your messages for the purpose of fulfilling your inquiries.
Third Parties: Your interactions are governed by Meta's Privacy Policy and Google's Privacy Policy.

4. SMS and Call Data

For our Phone AI services, we handle telephony data as follows:

Recordings: Calls may be recorded for training and quality assurance purposes, as per your configuration.
SMS Opt-in: If you use our "Missed Call Text Back" feature, you authorize us to send automated text messages to callers on your behalf.
Providers: We use third-party providers (like Twilio) to facilitate calls and SMS.

5. Data Security

We implement industry-standard security measures to protect your data. All communication between your site and our servers is encrypted using SSL/TLS. Data processed via Facebook and Google is protected by their respective enterprise-grade security protocols.

6. Your Rights

You have the right to access, correct, or delete your personal data. You can manage your data settings through your dashboard or by reaching out to our team.

7. Contact Us

If you have questions about this policy or wish to exercise your data rights, please contact Step Up Learning Labs at sales@stepuplearninglabs.com.